Shipping & Handling

Welcome to the Custom Hair Company Shipping & Handling page. We’re proud to offer reliable, transparent delivery across New Zealand, with fast fulfilment and professional tracking.

Shipping Rates

Free shipping on all orders over $500 NZD
For orders under $500, a flat rate of $20 NZD applies
We want to make your experience easy and clear—so what you see at checkout is what you pay.
Order Processing & Delivery Times
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Once dispatched, delivery across New Zealand generally takes 2–5 working days, depending on your location.

Signature Required

All wigs and toppers are shipped with signature required upon delivery. This ensures your delicate and valuable hair system arrives safely and securely.
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Shipping Locations

We currently only ship within New Zealand, from Cape Reinga to Stewart Island.
At this time, we do not offer international shipping

Tracking Your Order

Once your order ships, you’ll receive:
A tracking number
Live parcel status updates
Tracking keeps your purchase transparent and gives you confidence from our door to yours

Delivery Issues & Support

If your parcel is lost, delayed, or damaged, reach out to us immediately. We’ll:
Investigate with our courier
Provide a replacement or solution if needed
Our goal: a smooth post-purchase experience with reliable support

Returns & Exchange Info

For returns or exchanges, please refer to our Returns & Refunds policy. Where we outline eligibility criteria
This ensures you're always informed and confident in your purchase.

If you have questions or need help, visit www.customhaircompany.co.nz or contact us directly, we’re always happy to help!
At Custom Hair Company, we create personalised human hair wigs, hair toppers, hair pieces, and hair patch solutions for women, men, and children across New Zealand. With the most extensive range of stock on hand, we offer fast turnaround times and expert service you can rely on. Based in Hamilton and backed by over 20 years of experience, we are 'Hair to Help' with natural-looking, custom-fit hair systems crafted with care, compassion, and precision.
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