Privacy Policy

Custom Hair Company | Hamilton, New Zealand

This Privacy Policy outlines how Custom Hair Company (“we”, “our”, or “us”) collects, uses, stores, and protects personal information. It reflects our ongoing commitment to safeguarding the privacy of our customers in accordance with the Privacy Act 2020 of New Zealand. This policy applies to all personal information collected from individuals in relation to our wig products, hair loss support services, and related offerings.
By engaging with Custom Hair Company, you agree to the practices described in this policy.

Our Commitment to Your Privacy

At Custom Hair Company, we understand that personal information, especially relating to hair loss, can be sensitive. We are committed to protecting your data with respect, discretion, and transparency. Whether you’re purchasing a wig, inquiring about hair loss solutions, or accessing subsidies, your trust matters to us.

Information We Collect

We collect personal information that helps us deliver our services and support to you. This may include:
Name and contact details (email address, phone number, physical address)
Details about hair loss, medical conditions (where relevant)
Purchase history and product preferences
Information provided by your healthcare provider (with consent)
Wig subsidy details and Health NZ documentation
Payment information (via secure third-party providers)
You may provide this information through our website, in-person consultations, phone calls, email, or online forms.

Why We Collect It

We collect and use your personal information for the following purposes:
To understand your hair loss needs and recommend suitable solutions
To process and deliver product orders
To support applications for wig subsidies through Health NZ
To liaise with your nominated healthcare provider if needed
To follow up on purchases, services, or appointments
To keep a record of previous orders for reordering or colour/style matching
To send you relevant updates (only with your permission)
If you do not provide necessary personal information, we may be unable to deliver specific services, including subsidy processing or tailored product recommendations.

Third-Party Collection

In certain circumstances, we may receive your personal information from:
Health NZ for subsidy claims
Hospitals, GPs, or medical specialists with your consent
A friend or family member acting on your behalf (with your authorisation)
If you provide information on someone else’s behalf, you confirm you have permission to do so and agree to inform them of this policy.

How We Store and Protect Your Information

Your personal information is securely stored either electronically (including cloud-based systems) or in physical files. We implement appropriate safeguards to protect it from unauthorised access, loss, misuse, or disclosure.
Information may be stored within New Zealand or via trusted international providers who meet our security standards.
We retain personal data only for as long as it’s needed, for example, to manage subsidy records or assist with future purchases. You may request that we delete your information, and we will do so unless we have a legal reason to retain it.

Use of Information

We use your personal information in ways that are directly related to the reason it was collected. This may include:
Communicating with you about your product orders or consultations
Recommending products or solutions based on your needs
Confirming your eligibility for funding or services
Notifying you about new or related products (with your consent)
Maintaining internal records and analysis to improve our services


What We Don’t Do

We will never sell or rent your personal information to other companies or individuals.
We do not use your personal information for unrelated marketing unless you’ve specifically opted in to receive updates from us.
Disclosure of Information
We only share your personal information when it is necessary for the delivery of our services or where required by law. This may include sharing with:
Health NZ or related government agencies for subsidy processing
Your nominated healthcare provider (e.g. GP, nurse, or hospital specialist)
Relatives or support persons you’ve authorised to act on your behalf
Our service providers (e.g. couriers, payment gateways, IT support)
Legal or regulatory authorities if required by law
We ensure that any third parties who receive your data meet appropriate privacy and security standards.

Third-Party Services

We use trusted platforms to process transactions and manage data. For example, our e-commerce website may use systems like WooCommerce, Afterpay, GPay, or other services with their own privacy policies. We encourage you to review their policies when making purchases or sharing information through our website.
Once you leave our website or interact with third-party platforms, their policies will govern your data.
Your Rights
Under the Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Request correction of your personal information
Request deletion of your data (unless legally required to retain it)
Withdraw consent for specific uses of your information
Ask questions about how your data is being used
To make a request, please email us at: customhairco@outlook.com

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. The latest version will always be available on our website.

Contact Us
If you have any questions or concerns about how your personal information is handled, or if you’d like to make a request regarding your data, please contact us:
Custom Hair Company
Hamilton, New Zealand
Email: customhairco@outlook.com
At Custom Hair Company, we create personalised human hair wigs, hair toppers, hair pieces, and hair patch solutions for women, men, and children across New Zealand. With the most extensive range of stock on hand, we offer fast turnaround times and expert service you can rely on. Based in Hamilton and backed by over 20 years of experience, we are 'Hair to Help' with natural-looking, custom-fit hair systems crafted with care, compassion, and precision.
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